Very dissapointed. I took pictures and wish I could share them. I can’t thank them enough for their hospitality and kindness. Here are my points of this e- mail. I work at HIE in Dunn, NC and last pay period there were no taxes taken out of our payroll checks. Every time I stay with Holiday inn express or Holiday inn and I or my company pays full price they put me in Handicap room . University of Saskatchewan is minutes away. Their customer service is rotten at both the hotel and reservation levels. Consulting firms like Accenture and IBM have a lot of consultants traveling every week so they are going to have some of the best “chain-wide… I requested to have a first floor room and was denied the request stating that there was not any available. My stay was a horrible experience. !loud foot step repeatedly at 1;30am on top of the room...this is WORSE PLACE TO STAY. She should not be allowed to work in 4 star establishment that kind of work behaviour is more suited in a strip clup or as a call girl.Im sure shes done this more then once if she has it could mean a bad reputation for holiday inn express. There was a dog that sounded like it was in the room next to ours. Then I referred to the Manager who told me that the person who told me I could get a refund when I'd gotten sch a good rate,had given me the wrong information. Yep, now I had to worry about contamination! BEWARE $50 EARLY DEPARTURE FEE WOW. A couple simple requests were accommodated almost immediately. We cannot control the weather and directors decision to cancel late. There was hair on the walls of the shower and on the floor, the stool was filthy around the stool top. If you are thinking about staying in a Holiday Inn Express & Suites, you may want to rethink that idea. Just shrugged his shoulders. Certain employees run her and our housekeeping manager by telling them what she will and will not do. Mickey Horrocks After all the negative comment I have read I would like to report two resent positive experiences in the last two months and like other I have also had some very poor experiences with Holiday Inns in general within the United State Holiday Inn Quuote San Luis Potosi Mx September 2012 (Hotel Exceeded Expectation Staff, Accommodations and Services) I work for a major automotive company and travel extensively and in the last two months August and September 2012. Thank you for going above and beyond! I am working closely with the health department and have turned over all photos that I took of the issue and they are very interested to find out what is going on there. They are operating with gross negligence, Proper training for staff would seem like a no brainer. I used to work with the public and its not an easy job. The lady at the desk at 4PM that day told me my husband had to come down and actually run the credit card for Juanita Phillips to use the room on Sat., Oct. 12, 2013. AND I BET YOU THEIR HEAD OFFICE COULD'NT GIVE A DAMN.LEGAL ACTION WILL BE PURSUED......,.R Pollabauer. I began work August 10,2015 from the first day of employment I felt as if I were not welcomed,why I didn't care because I was there to work and not be loved. I had call 3 days prior to reservation to cancel in Crockett Texas. I followed my hand book and reported it but the manager didn't care. From the unprofessional staff to the disgusting conditions and then worst of all the unbelievable breach of security!! My son is old enough to fight for your freedom and is denied a room?...We got in our car to make the journey to get him only to find we couldnt make it.....My daughter found him a hotel that was more the generous to give him a room....I think under the circumstance, there would have been no harm in you renting him a room. I received a doctors note to cover me a few days. The room was reasonably priced, updated with granite counter tops, clean and quiet. After resting for about an hour, we decided to take in a few sights and dinner. I requested to be moved to that room and was again denied that request. There r not disposable gloves on the cart. I called her 5 days later and no response. By the time we got back to Alabama there was a place on my right foot about the size of a quarter that was peeling like it was a blister. Horrible! Will NEVER stay at another HIE again, as these seems to be a lack of customer relations!!!!! InterContinental, Holiday Inn® Hotels & Resorts, Holiday Inn Club Vacations®, Holiday Inn Express® Hotels, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, HUALUXE™ Hotels e Resorts, EVEN™ Hotels, Candlewood Suites®,Staybridge Suites® e IHG® Rewards Club. What an absolute nightmare!! Laundry didn't strip any of my rooms tell 11:11 on Sunday. Now $88 (Was $̶1̶1̶8̶) on Tripadvisor: Holiday Inn Express & Suites Charlotte - Ballantyne, Charlotte. I am disappointed the HIE would fall on their sword in this issue and lose a devoted customer and I know that in the end, this room was rented out for more than I was expected to pay. Example last year at Nationals there were over 1700 teams and 25,000 volleyball players ( not counting family and friends )that attended the 4 day tournament.Do you think this might affect your buisness. As for us, we will absolutely be staying here again when we come back!To Corp: you have two exceptional employees in Eric and Amanda. She (the manager) also said SHE was upset because he had accidentally left the bellman cart outside. If it is seen to the customer as NOT befitting then it has failed from the top level – you cannot blame anyone but yourselves. Employee attitude – the front desk is consistent I’ll give them that. The hotel would only offer $50 off of our bill, per the manager, out of a $211 bill. I sent two text as well as called my FD manager, no response, i called my GM and was told if i didn't come in Id be in trouble, even though i followed procedure. We danced a few. Didn't happen so shame on Holiday Inn Express, Ashland Va, and all HIE executives who apparently don't know what is going on at many of their establishments or else just don't care. I brought the luggage cart back to the lobby and stopped at the front desk. Weston WV was very clean, room very well furnished. And their manager Angela Williams is a convicted felon for THEFT!!! I went into the bedroom area, got ready to pick up the remote, and that is when my entire night went downhill!!! The hot breakfast was tasty and fresh. It takes a great deal of effort to be the WORST hotel chain in the entire world(including third world countries. Georgia 30346-2149. Not one person we encountered was anything less than friendly and professional. Part of the terms of that agreement that was made at the time of booking is that we are unable to cancel, change or refund this booking.CANCELLATION POLICY:The room type and rate selected are non-refundable. We went to the front desk, they apologized and changed our rooms. I could not find a cart, so I had to make four trips to get everything to the room. In the morning come to find out the refrig didn't work and we had to through out our food we had in it overnight. The faciility is clean and beautiful and the staff showed us they were glad to have us there. They never set up the water & coffee. Huh - we waited until he had gone - then we carried on - but sans music.Our other concerns are that the whole hotel is a maze of look-alike corridors with little signage to find rooms. Our room was OK though a dead fly (took a picture) on the window sill gave us reason to believe noone had been put up there for awhile or it definitely wasn't cleaned well to have a fly still laying around in Febr. Bed Bugs, HOLIDAY INN EXPRESS 1707 Owen Drive Fayetteville, North Carolina 28304. I have a lot of allergies problems and that whole month I had been to the doctor every week. Thank God she has turned in her notice and has 2 other jobs to fall back on. What is most appalling is the lack of care and concern on both the part of the local hotel and corporate for the health and well being of the guests. It's okay for themTo open up my purse and take what they want! I questioned being able to get on 1st & we were told not possible cuz carpets were being shampooed yet we saw all kinds of people going to 1st floor rooms as we came & went during our stay. There have been community protesters outside the facility since August 11th pledging to Boycott ALL Holiday Inn hotels. It seemed as though they were overbooked. Book a room or suite at the Holiday Inn or Holiday Inn Express properties to enjoy amenities like plush beds, fitness centers, swimming pools, on-site fine dining and more. I left because of the bullying plus the schedule would be posted and emailed, then the schedule would change with no notice and then POOF, you are written up ( although) the schedule you were sent via email shows that either you were scheduled on (on your off day) or the time to start your shift was different from the schedule you were emailed. The noise continued. Our room had roaches and the tub did not drain. The manager Kenneth Stoval is rude to his employes and lies like a rug to everybody ,he is not fit to manage at all and i hope corporate steps in and gets a manager in there that knows how to manage a business and treat his employes. We called to front desk to complain about our experience and got nowhere with the front desk representative and requested to speak with the Manager. That's fine. I will not be staying at this location ever again. Yuck. Write A Review For Holiday Inn Express Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. I went down there on business on January 28th and was not due to check out until the morning of the 1st of February. I have spent $600 to $1000 in here in the last three months. So we got our swim suits on and headed for the pool it was GREAT finally we had lots of fun ,BUT when i headed back to the hot tub same problems, so back to the front desk i go. I am assigned to a 2 week job assignment per my employer. I would not recommend this place to anyone!!! The sad thing is the IHG hotels are great! How would we get him out of the building? The room should have been complimentary. There were good choices for the free breakfast and the breakfast area was kept clean and stocked. This was, to say the least, traumatizing!! There was ample room for a recliner or stuffed char.I asked at the front desk and was told that room does not come with a chair. The room was comfortable and clean. stayed at the Holiday Inn Express in Claypool Hill Virginia, bed bugs ate me up. I saw a man going room to room with a insect spray bottle I guess spraying rooms, while guess were there. The manager there, Sheila Herd, went out of her way to take us to the Ford dealership where our car was and offered other trips if we needed them. Some reservations are under my name as others my families.I have stayed for both business and pleasure and was very happy until the front clerk VINDA was extremely rude! 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